A Great Starting Point for Tenants:
The Housing Consumer Education Center

HAPHousing serves as the Housing Consumer Education Center (HCEC) for Hampden and Hampshire Counties.  Renters can come to HAPHousing for the latest information about rental opportunities, housing-related problems or questions, and education about their rights and responsibilities. Our helpful counselors are available to meet or talk to you on the phone.

Additionally we have a Resource Room containing a wide variety of written materials and computers that will provide you with Internet access to apartment listings and additional housing information.

Questions? Contact the HCEC at 413-233-1600 (or 1-800-332-9667), ext. 1600
Email: hcec@haphousing.org
AQUI, SE HABLA ESPAÑOL. Llame a 413-233-1500.

Springfield office hours: Monday through Friday 8:30am to 4:30pm
Northampton office hours: Monday only, 1 to 4pm

If you are a resident of a property managed by HAPHousing and have an emergency to report, please call 413-233-1700.

Foreclosure Resources & Homelessness Prevention

If you are a renter and in danger of becoming homeless, please call 413-233-1700 for assistance. If you live in Massachusetts but do not reside in Hampden or Hampshire County, you can call 1-800-224-5124 or visit masshousinginfo.org to connect with the Housing Consumer Education Center that serves your region.

If you are a tenant at risk of losing your home because your landlord is being foreclosed, download this helpful information sheet.

Other HAPHousing Programs and Services for Tenants

Rental Assistance Programs:  HAPHousing is perhaps best known for its rental assistance programs that have assisted thousands of families and individuals over the past 30 years. The Section 8 Housing Choice Voucher Program and other programs allow families with very low incomes to be able to rent decent, safe housing at an affordable rent.

PLEASE NOTE: Although the statewide waiting list is long, you may apply for Section 8 assistance if you believe that you are eligible. Eligibility is primarily based on household income; you must also meet other program preferences. Section 8 eligibility and application information

Emergency Shelter and Rapid Re-Housing:  HAPHousing is committed to efforts to end family homelessness. For more than 25 years, HAPHousing has operated Prospect House, an emergency shelter for homeless families. In 2009, HAPHousing expanded its capacity to help homeless families, leasing 46 apartments in various locations. Families must be homeless and DTA-eligible; referrals are accepted through the Department of Transitional Assistance.  

Transitional Living Programs:  The Safe Step Program provides transitional housing and supportive services to survivors of domestic violence. The Turning Point Program has nine units of transitional housing for pregnant and parenting young mothers.  Eligibility requirements vary by program.